The National Ballet of Canada, Canada’s premiere dance company and one of the world’s top International dance companies, is looking for a dedicated and enthusiastic permanent part-time weekend receptionist to cover the front desk on Saturdays and Sundays.
Reporting to the Senior Operations Manager, Audience and Donor Services, the receptionist is the first point of contact for all visitors at the Walter Carsen Centre and is primarily responsible for greeting all staff and guests in a professional manner and directs all telephone calls and inquiries to the appropriate personnel. The Receptionist supports all departments in the organization and communicates with contracted service providers.
The weekend receptionist plays an integral role in supporting In Studio, offering a wide range of dance and fitness classes to teens and adults and the Open Space Programme, which supports local dance artists by sharing the National Ballet’s resources by providing free studio space.
Key responsibilities include:
- Confirm COVID-19 Health Screening for all visitors (and staff) in accordance with government regulations as well as verify visitor vaccination proofs as required
- Coordinate the intake and payments for In Studio classes from students and confirm class registrations
- Manage the In Studio email inbox by answering any questions about the classes or workshops
- Provide information and assist with general inquiries, including InStudio inquiries, on the telephone and in person, resolve any issues with professionalism and redirect and escalate as needed
- Assist Open Space participants by answering questions and ensuring their experience is welcoming
- Provide administrative support to CreativAction, a programme to share the company’s resources and support the dance community in Toronto
- Stay informed and knowledgeable of all aspects of The National Ballet of Canada including repertoire, membership, policies and procedures, etc. and maintain a professional attitude and appearance
- Assist the Company with general administrative duties and special projects as assigned
- At least one (1) to three (3) years of clerical or administrative experience, preferably in a receptionist or customer service front facing role in an office or fitness setting
- Experience and comfort with processing payment information in person and over the phone
- Familiarity with multi-line telephone console/switchboard system/Intercom
- Excellent communication skills, both verbal and written
- Strong Microsoft Office application knowledge, well-developed internet research skills, and familiarity with SharePoint an asset
- Experience with Mindbody software system considered an asset
- Professional interpersonal and superior organization skills, hold a positive attitude and demeanor on the phone and in person
- Proven ability to make judgment decisions with minimal supervision
- Take initiative and adapt to changing demands
- A passion for the performing arts is an asset
Work hours requirements:
- Weekend Shifts:
- Saturdays 9:30 am – 1:30 pm
- Sundays 9:30 am – 1:30 pm
Hours may vary depending on In Studio and Open Space Programme needs and can increase up to eight (8) hours during performance months
- This is a unionized position with a minimum 4-hour call, pay starting at $17.00 per hour.
- This position would begin in January 2022, however training would be held in December 2021
Qualified candidates are to forward their resume and cover letter as a single PDF document to HR@national.ballet.ca with the subject heading: "Weekend Receptionist" by no later than December 3, 2021. Resumes will be reviewed as soon as they are received. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Successful candidates will be subject to a criminal background check. The National Ballet of Canada recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of full COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.
The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. We are committed to reflect the diversity of our community, our city and our country. We strive to ensure our recruitment and selection processes are bias-free. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.