Your Questions Answered

Your Questions Answered

A Safe Return to the Theatre

What safety protocols are in place at the Four Seasons Centre for the Performing Arts?
The Four Seasons Centre for the Performing Arts will only open when it is safe to do so, operating under strict adherence to Ontario Public Health guidelines that include rules regarding venue capacity, physical distancing measures and the implementation of physical barriers where necessary.

In mapping out a safe return to the Four Seasons Centre, both the Canadian Opera Company and The National Ballet of Canada have engaged Get Ready, specialists in emergency management and training, to advise and guide all planning for live audience programming.

  • Rigorous sanitation protocols are in place.
  • Hand sanitizer will be available throughout the venue.
  • “No touch” sinks are available in all washrooms.

Will I be required to be prove that I have been vaccinated to enter the theatre?
At this time, we are not anticipating patrons will be required to provide proof of vaccination to enter the Four Seasons Centre. If this changes and Ontario Public Health legislates a proof of vaccination policy for indoor venues, we will communicate this to all patrons prior to the season.

Will I be required to wear a mask?
We will adhere to Ontario Public Health guidelines regarding masks. It is not yet known whether masks will be a requirement for indoor venues in November. Once the policy is confirmed, we will communicate this to all patrons prior to the season.

Will the seating be physically distanced?
At this time, we are hoping that with a successful vaccine roll out, by November physically distanced seating will not be required. However, we will strictly adhere to guidelines from Ontario Public Health and if physically distanced seating is required, subscribers will receive priority. We will clearly communicate with all patrons as this policy unfolds.

Will the bars be open at the Four Seasons Centre?
At this time, the Four Seasons Centre has confirmed concessions will not be open for performances in November; however, water will be available for patrons. The concessions will reopen as normal for the March and June seasons.

How will the washroom line-ups be managed?
The Four Seasons Centre has a plan for washrooms dependent on what Ontario Public Health dictates capacity to be at that time. There will be signage and instructions on where/how to proceed. With no intermission for Angels’ Atlas, they are confident that they can devise a washroom plan to minimize lining up.

Information for Subscribers

If there is physically distanced seating, what happens to my Premium/Thursday Matinee seats?
Subscribers will receive priority if socially distanced seating is required when we return to the theatre in November. All Premium and Thursday Matinee Subscribers will receive notification of seating prior to the season.

I have funds on account from cancelled performances in the 2020/21 or 2019/20 season – what are my options?
All subscribers who have funds on account will receive details on what this amount is, along with details in their 2021/22 subscription renewal package, which will be in-hand in mid-July. The renewal notification will clearly show what funds are on account and if further payment is required for your subscription - or if you have additional money left on account. You can also contact Audience and Donor Services at any time to discuss your account at 416 (1 866) 345 9595 or by email at info@national.ballet.ca.

When will I receive my subscription tickets?
Subscribers will receive their tickets and subscription materials in October, prior to the start of the November season.

I am not sure right now how I feel about returning to the theatre. What if I change my mind?
These are uncertain times and we understand that, depending on the situation in the fall, some subscribers may not be comfortable returning to the theatre. Please be assured that we have options for you including access to a digital live capture as well as a charitable tax receipt, refund in the amount of your ticket or the choice to leave your funds on account.

What happens if performances need to be cancelled?
In the event that any changes need to be made to the 2021/22 season, you can choose to keep your funds on account, receive a refund or charitable tax receipt in the amount of your ticket.

What productions are in the 2021/22 season?
Full details of the 2021/22 season, click here >

Why are there only five instead of six ballets in my Premium package?
As we slowly return to a normal performance and rehearsal schedule, the decision was made to include only one performance, instead of two, in the fall. Premium packages for the 2022/23 season will return to the usual six ballets.

Why are there no performance dates listed for The Nutcracker?
The National Ballet of Canada will announce a performance schedule for The Nutcracker at a later date. We are committed to sharing the holiday magic of this beloved production in December and will have more details soon.

I have received my renewal information but the amount of funds on account is different to what I was expecting.
Due to the need to print information in advance, money on account balances stated on your renewal were correct at the time of going to print. If you feel that the information on your renewal is incorrect, please call our Audience & Donor Services on 416 (1 866) 345 9595 and the team will be pleased to assist you.

Further questions?
Our friendly and knowledgeable Audience and Donor Services team is here to help. Contact us at 416 (1 886) 345 9595.