Frequently Asked Questions
Tickets
How can I purchase tickets?
Tickets can be purchased online at national.ballet.ca, over the phone by calling 416 (1 866) 345 9595 or directly at the Box Office, at The Four Seasons Centre for the Performing Arts.
Can I select specific seats online?
Yes! You can select specific seats online and see the view from different seating sections before you purchase. If you have questions about specific seating locations or need accessible seating, our Audience and Donor Services team are happy to help. Call 416 (1 866) 345 9595.
Do you offer discounts to performances?
If you are 16 – 29 years old, you can access great seats for select performances for just $45 at midnight on the day of the performance with DanceBreak. Click here to view information on DanceBreak. Dancebreak is a limit of 2 per person, and the person accompanying must also be 16-29 and show ID at the box office.
Rush tickets are available for up to 50% at 11:00 am on the day of the performance for select performances. You can order online with the promo code RUSH. Click here for more information.
We offer children's discount to all performances of The Nutcracker. Senior discounts are available for some subscriptions.
What do I do if I have misplaced or forgotten my tickets?
Don’t worry! If you have misplaced or forgotten your tickets, simply visit our Box Office at the theatre on the day, and our Audience and Donor Services team will be happy to reprint tickets for you.
Are standing room tickets available?
Yes. We offer 48 standing room locations, in the back rows of Ring 3 and Ring 4 in the Four Seasons Centre. Tickets are $12.00 and go on sale at 11:00 am on the day of the performance at the box office, in person only. Tickets are subject to availability and limited to 2 per person.
At what age can I bring my child to the ballet?
A child is considered aged 2 to 13, however we recommend that ballet performances are not suitable for most children under 5. Babes in arms and childen under 2 years of age will not be admitted to performances.
We welcome children who are old enough to enjoy The National Ballet of Canada's performances, but we recognize that some of our productions may not be enjoyable for young children.
We encourage questions with regards to the suitability of a performance prior to purchasing a ticket for a child. Our Audience and Donor Services staff would be happy to advise you. Call 416 (1 866) 345 9595.
Exchanges and refunds
What is your exchange policy?
Can’t make a performance? Exchanges can be made up to 24 hours prior to a performance at a cost of $10 per ticket. Become a Subscriber and enjoy free exchanges.
What is your refund policy?
All sales are final and there are no refunds. If you are unable to make a performance, you can exchange your tickets up to 24 hours prior.
At The Theatre
When should I arrive?
We recommend leaving plenty of time to make your journey to the theatre. There are bars and concessions throughout the facility, which offer beverages and snacks to enjoy prior to the performance. Our popular Ballet Talks take place 45 minutes prior to the performance, and we recommend arriving early if you wish to attend.
What should I wear?
Whatever you feel comfortable in! There is no dress code at The Four Seasons Centre for the Performing Arts and you will see a variety of dress, from jeans to ballgowns and tuxedos.
If I leave the auditorium, can I get back in?
Out of respect of our artists, we do not permit re-entry to the auditorium during the performance. Please stay in your seat until the interval or end of the performance. At the intermission you are welcome to re-enter the auditorium.
Can I take pictures?
For the safety of our artists and the enjoyment of you fellow patrons, photography and video during the performance is prohibited. However, you are welcome to take photographs of the curtain call.
I have an accessibility requirement – can you accommodate me?
There are wheelchair accessible seats on all levels except Ring 5. Every washroom is wheelchair accessible and there are elevators on every level. If you require a wheelchair accessible seat, or for more on accessibility, please call Audience and Donor Services on 416 (1 866) 345 9595. We recommend booking in advance.